Support

You need to use the 64 bit version of the PosgreSQL as provided

a. Check if the statutorys are allocated to all the employees or the correct grades
b. Some statutory are only payable by the employer and thus will not appear on the payslip

Check if you have saved the payroll tax tables for the month and annual before running the payroll, if you are running weekly or fortnightly then ensure these are also there

Use the PRE-CHECK payroll run for your payroll which will produce the exact results for the payroll run and takes half the time to process. You can then print to pdf or csv for your boss to see

Check you salaries, if they are below the minimum for tax charge they will not appear

You can capture the new adjustment and create a recovery for the already paid out amount so that the employee receives the adjustment

Check the dates on the allowances (start or end date) ,make sure your allowance or benefit is in the right dates

a. Check if the statutorys are allocated to all the employees or the correct grades
b. Some statutory are only payable by the employer and thus will not appear on the payslip

You can use the currency section in the system where you save the new currency with the exchange rate and the system will convert. Ensure that all employee salaries are in the new currency

You can define them on “Employee Deductions” and then afterwars allocated them as continuous deductions in the Individual Deduction screen

Check if you have saved the payroll tax tables for the month and annual before running the payroll, if you are running weekly or fortnightly then ensure these are also there

The system will reverse the next time you do your payrun , and you can redo the run

Use the PRE-CHECK payroll run for your payroll which will produce the exact results for the payroll run and takes half the time to process. You can then print to pdf or csv for your boss to see

Make sure that you have a Local Area Network so that you can have an enterprise version to the payroll which will allow you to create a client-server environment

a. For back-up and Restore to run from Payline, make sure that you have configured the payroll for back-up and restore from the configuration menus
b. If you are running an enterprise version( that is, the payroll is on server ) you cannot initiate back up from your machine it must be done from the server

You have to define all the leave types first and their parameters and allocate them to each employee who qualifies for that leave type using your bulk leave allocation (preferably) e.g maternity is allocated to women

Check you salaries, if they are below the minimum for tax charge they will not appear

Yes, but before you do that back up your database and store your databases in any other folder which is not located in the program files directory

You can capture the new adjustment and create a recovery for the already paid out amount so that the employee receives the adjustment

You can capture the overtime for the next period but using the actual dates that the overtime was taken

All the reports from the main Reports screen can be exported to csv when you do save as from the reports. Only the payslips cannot be exported

You need to use the 64 bit version of the PosgreSQL as provided

You cannot delete an employee once they have had a payroll run and they now appear in the journals , you can only remove such an employee through normal termination procedures.

However should you need to delete an employee who has not been run in the payroll or has been run my error who is not supposed to be part of the payroll system, you can use the Employee Delete screen in the Utilities Menu

Check the dates on the allowances (start or end date) ,make sure your allowance or benefit is in the right dates

Leave days are accrued when you run the payroll

For your password to be reset there is communication that occurs with our servers, you need to ensure you machine has access to internet so that you can receive the password to your email